Welcome to the MrQ Casino FAQ section. Here, we’ve gathered answers to the most frequently asked questions to help you navigate our platform with ease. Whether you’re new to MrQ or a regular player, you’ll find all the essential information you need, from setting up your account and making deposits to understanding our unique no-wagering bonuses. If you have a question that isn’t covered here, feel free to reach out to our support team for further assistance.
How do I create an account at MrQ Casino?
To create an account, simply click the “Sign Up” button at the top of the page and follow the registration steps. You’ll need to provide basic details like your name, email address, and date of birth. Once registered, you can deposit funds and start exploring our games immediately.
Who can play at MrQ Casino?
MrQ is available to players aged 18 and above who reside in the United Kingdom. You’ll need to verify your age and identity to comply with legal requirements before you can access all features of your account.
Bonuses and Promotions
What bonuses does MrQ offer?
MrQ offers a range of bonuses, including a welcome bonus of 20 free spins on Big Bass Splash when you deposit £10. We also have a Refer a Friend programme where both you and your friend receive 100 free spins on Fishin’ Frenzy The Big Catch when they sign up, deposit, and play. All MrQ bonuses come with no wagering requirements, meaning any winnings are yours to keep as real cash.
How do I claim a bonus?
Claiming a bonus at MrQ is easy. For the welcome bonus, simply make your first deposit of £10 or more, and your free spins will be automatically added to your account. For other promotions, follow the specific instructions on our promotions page to redeem each offer.
Do MrQ bonuses have wagering requirements?
No, MrQ bonuses have no wagering requirements. This means that any winnings from bonuses are added directly to your cash balance and are fully withdrawable, giving you straightforward rewards with no hidden terms.
Deposits and Withdrawals
What payment methods does MrQ accept?
We offer a range of secure payment options, including Visa, Mastercard, PayPal, and mobile billing. You can manage all deposits and withdrawals directly through your account on both desktop and mobile.
What is the minimum deposit amount?
The minimum deposit at MrQ is £10, making it easy to get started without needing a large initial balance.
How long do withdrawals take?
MrQ is known for its fast withdrawal processing times. Withdrawals via Visa Direct are typically processed within 4 hours, while PayPal withdrawals take around 6 hours. Standard card withdrawals are usually completed within 3 to 5 business days. Rest assured, all withdrawal requests are processed as quickly as possible, with no hidden fees.
Account Verification
Why do I need to verify my account?
As a licensed UK casino, MrQ is required to verify the identity and age of all players. This helps us comply with regulations and ensures a safe and secure environment for all users.
How do I complete the verification process?
You’ll be asked to submit documents such as a passport or driver’s licence for ID verification, along with a recent utility bill or bank statement as proof of address. Upload these directly through your account settings, and our team will review them promptly.
Games and Mobile Access
Can I play all games on mobile?
Yes, MrQ’s full range of games is available on mobile, including slots, bingo, and live casino tables. Our mobile platform is optimised for both iOS and Android devices, allowing you to enjoy high-quality gameplay on the go with no need for downloads.
What types of games can I play at MrQ?
We offer over 1,000 games, including popular slots like Big Bass Splash and Starburst, as well as live casino games like Blackjack and Roulette. You can also join our social bingo rooms for more interactive gaming.
Responsible Gaming
What tools are available for responsible gaming?
MrQ provides various responsible gaming tools to help players stay in control, including deposit limits, timeouts, and self-exclusion options. You can access these tools in your account settings and adjust them as needed.
How can I take a break from playing?
If you need a short break, you can activate a timeout period from your account. For longer breaks, consider using our self-exclusion feature. Our support team is also available to discuss any concerns you may have about your gaming habits.
Technical Support
What should I do if I encounter a technical issue?
If you experience any issues while playing, try refreshing your browser or clearing your cache. For persistent issues, please contact our support team, who will be happy to help resolve the problem as quickly as possible.
How can I contact MrQ support?
You can reach MrQ’s support team via email or live chat for any account-related questions or technical issues. Our support is available to ensure your experience remains smooth, secure, and enjoyable.
We hope this FAQ covers your questions. If you need further assistance, our friendly support team is always here to help. Thank you for choosing MrQ, and enjoy your gaming experience!